Your operator can either Accept or hit Busy to send the chat to another logged representative. If none are logged in then the customer is sent to offline contact us form.

You can also monitor who is on your site and what page they are on.

You can Invite them to chat with you using a private message. This message is displayed in a fly out window on the visitors side.

Force Chat allows you to begin a chat with the visitor without them requesting a chat nor accepting a chat invitation.

Force Push. You can also change the page the visitor is on without being in a chat.  You can even send them to an external site (like www.Yahoo.com) and bring them back to your site.  In essence, you have full control of their browser.

Reps can also send each other messages while chatting with customers. This feature is usefull for supervisors monitoring new reps.

You can customize the banner to the right of the chat window in place of ours.

You can customize the ON-LINE and OFF-LINE buttons.

If you are offline, your customers can send you a message either using our form, or they can be redirected to your contact form on your website.