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Setup 300
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Our Reps (Managed) |
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For our Managed
solution we require a $300 setup and training fee to be paid in
advance. This is credited towards your first months billing and
up to 1000 minutes of billing
so the training and setup becomes free. We bill based on chat
traffic with a monthly minimum of $50.00. We hold enough money in escrow to cover the cost of 7 days
worth of chats. You only pay for the chat time at rate of $0.20 per
minutes or can have a dedicated Rep for $14.00 per hour this Rep
could be answering your chats, calling potential customers and doing
any market research you need done while not in chat.
You can mix an match your reps vs. our reps. If your reps are online
then chat will go to them first, by default the priority is set send
chat to the customer.
You can also set timeouts so if the customer in house reps don 't respond to the
customer chat within a given amount of time then the chat will go to our
24/7 LiveHelp Agents. Please note when using your own reps you do
not pay the per minute fee you only pay our standard
hosting fees. |
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